DELIVERY POLICY

Order deadline & delivery times:
We undertake to dispatch your order from Melbourne within two business days. Parcels are sent via Australia Post e-parcel and you can choose between a Standard and Express service.

Shipping Costs
Delivery is made via Australia Post e-parcel with the option of their Standard or Express service. Shipping is calculated at checkout before you place your order and is based on the items in your cart and service you choose

Delivery destinations:
All our products can be delivered to Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, Hobart and just about everywhere else across Australia unless specified otherwise.

No one home:

If the recipient is not home when your delivery is made, the following will occur depending upon circumstance & the service being used.

The delivery will be left on the doorstep if you have ticked the “Authorisation to Leave” box on the shipping details page.

If you have not provided authorization to leave, a calling card will be left at the door or in the letterbox notifying you that the parcel is available for pick-up from a local post office.

Please add any information to the Order Notes that will help us to ensure that your delivery meets your requirements.

Cancelling or altering your Subscription: 

We are able to pause or alter your subscription at your request. Please note, we have a maximum three month period for pausing a subscription.

Cancellations are accepted for coffee only subscriptions at no cost. If you wish to cancel a subscription that included a machine, there is a $100 cancellation fee to cover the cost of the machine.

RETURNS POLICY

As part of our HACCP certified food safety program we cannot accept food items for return if you change your mind. Returned products will only be accepted on the occasion that we sent you the wrong products or they are damaged.  If products are to be returned, they MUST be unopened, and in the original packaging and returned within 14 days of purchase. Please retain your Invoice/receipt in the event of any return, as we require proof of purchase before any refunds can be processed.

If incorrect products have been sent to you, you must notify us of the error within 7 days of delivery. We will arrange the incorrect goods to be returned to us at no charge to you. The correct goods will be dispatched immediately with no extra postage charges incurred by the buyer. You are required to pay any charges if you have ordered the incorrect products and ship the products back to Genovese Coffee.

We will only offer a refund if the product returned to us is unused and not damaged. Please note that this will only occur in case we sent you the incorrect products or they are damaged on arrival. We can only process products purchased from our website and provide advice on products available on our website.

We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us at shots@genovese.com.au. We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.

We advise all our customers to review our Shipping and Returns / refund page frequently as this Policy may be amended by us at any time without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.