Order deadline & delivery times:
We undertake to dispatch your order from Melbourne the next business day for orders placed before 12:00 noon local time. Delivery is made via Sendle – a 100% carbon neutral delivery service. We chose Sendle as our shipping provider as they completely align with our brand ethos. In general, same-city deliveries arrive the day after dispatch and deliveries to nearby cities within 2-3 days. Though very speedy, Sendle does not currently offer an express or guaranteed overnight delivery service. Please contact us directly if you need a speedier option so that we can provide you with a quote for the delivery and organise it as soon as possible.
All our products can be delivered to Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, Hobart and just about everywhere else across Australia unless specified otherwise. Sendle is a door-to-door service which unfortunately means we cannot accept PO Box addresses. Delivery must be made to a physical residential or business address.
No one home:
If no one is home when your delivery is made, the following will occur:
The delivery will be left on the doorstep if you gave us “Authorisation to Leave” in the delivery notes box on the Checkout page.
If you have not provided authorisation to leave, Sendle will attempt delivery again before redirecting to a collection point.
Please add any information to the Order Notes that will help us to ensure that your delivery meets your requirements.
NOTE: Your order is fully traceable via Sendle & you will receive email updates directly.
As part of our HACCP certified food safety program we cannot accept food items for return if you change your mind. Returned products will only be accepted on the occasion that we sent you the wrong products or they are damaged. If products are to be returned, they MUST be unopened, and in the original packaging and returned within 14 days of purchase. Please retain your Invoice/receipt in the event of any return, as we require proof of purchase before any refunds can be processed.
If incorrect products have been sent to you, you must notify us of the error within 7 days of delivery. We will arrange the incorrect goods to be returned to us at no charge to you. The correct goods will be dispatched immediately with no extra postage charges incurred by the buyer. You are required to pay any charges if you have ordered the incorrect products and ship the products back to Genovese Coffee.
We will only offer a refund if the product returned to us is unused and not damaged. Please note that this will only occur in case we sent you the incorrect products or they are damaged on arrival. We can only process products purchased from our website and provide advice on products available on our website.
We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us at firstname.lastname@example.org. We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.
We advise all our customers to review our Shipping and Returns / refund page frequently as this Policy may be amended by us at any time without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.